SHIPPING POLICY

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, supplier location, and the destination country.

If an item requires additional processing time, we may contact you with an estimated dispatch date.

Delivery times depend on the destination country, shipping method, customs procedures, and the logistics provider.

Estimated delivery times will be provided where available and may vary from one order to another.

Please note that estimated delivery times are not guaranteed delivery dates.

We offer international shipping to selected destinations.

Customers are responsible for providing accurate shipping information, including:

• Full name
• Complete delivery address
• City
• Postal code
• Country
• Contact telephone number where required

OffBrands.net is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any customs duties, import taxes, or similar charges are generally the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and charges vary from country to country and are outside our control.

Where a tracking service is available, tracking information will be provided to the customer after the order has been dispatched.

Tracking updates may take some time to appear after the shipment has been handed to the carrier.

Delivery times may be affected by circumstances outside our control, including customs inspections, weather conditions, public holidays, transportation disruptions, carrier delays, or other unforeseen circumstances.

If your order appears to be significantly delayed, please contact our support team and provide your order number.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the products received.

If a shipment appears to be lost, we will work with the relevant shipping provider to investigate the shipment.

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address.